A number of years ago, there was a viral e-mail that compared computers and cars. It was a humorous call to a support center from someone who knew as little about the car as most people know about their computers. When we drive a car, we generally know at least some basics. If the gas gauge is low, fill it up. Check it periodically for other fluid levels. Get an oil change and a tune-up occasionally, along with new tires and brakes. We also know that if any of our dash lights come on, or if the car is making any funny noises, we need to get a diagnostics test.
Why not do the same for our computers? You know very well that there are people, possibly in your very office, who don’t even know how to check to see if the computer is plugged in. There’s no need for full IT training on, say, how to take your computer apart, or how to maintain the network server. On the other hand, a few simple lessons on checking cords, locating lost files, and what “reboot” means can save your office many headaches, lost productivity, lost files, and wasted calls to your IT staff. Then, when you do need to make that phone call, knowing the names of computer parts can be a big time-saver for both your department and the IT department.
A few computer-savvy individuals who can perform basic diagnostics can even cut the costs of an IT department. Beware! IT people are a little possessive. They will, rightfully, insist that no one CHANGE anything without going through them. Fixing minor problems, such as frayed cords or locked computers should be fine. As long as your overworked and underpaid IT staff can set the boundaries, they will be ecstatic with IT training for your staff.